Return and Cancellation Policy

The shopping experience at the sarahomebr.com online store is extremely pleasant and meets your needs. Therefore, if your order is returned, our exchange and return policy will comply with current legislation (Law No. 8,078 of September 11, 1990, on Consumer Protection).


The maximum period to request a return is 7 (seven) calendar days from the date of receipt of the order (in accordance with Article 49 of the Consumer Protection Law). Products returned without prior notification will be returned to the customer immediately.

*Please contact our customer service at service@sarahomebr.com to obtain the return address.
The return address is: No. 739, Garden Street, Mong Kok, Kowloon City District, Hong Kong, China.
Our customer service hours are from 9:00 a.m. to 6:00 p.m. Pacific Standard Time, Monday through Friday. If you have any other questions, you can reach out to us at service@sarahomebr.com during these hours.

 

We are off on weekends and will answer your questions as soon as possible.

 

Unfortunately, due to the current situation, it will take an additional 3 to 5 days to process your refund. Thank you for your patience and understanding.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Returns due to regret or withdrawal only apply to online purchases and not to items purchased in physical elcalordelhogar stores. Only unwashed, unused, odorless products with no modifications by the customer (e.g., covers and adjustments), that is, undamaged items with replacement tags attached, will be accepted.
Once the product is received, it will be analyzed for quality control, which may take up to 4 days. If you do not agree with the conditions described here, we will notify the customer to return the product.

Your claim will be reviewed within up to 2 business days, and once a problem is identified, we will contact you by email. You can choose one of the following options:
- Receive new products upon request.
- A full refund.
- Receive products of equal value.
- Receive a coupon containing the value of the product that you can use on future purchases.