Frequently Asked Questions

ABOUT THE STORE

WHERE ARE YOU LOCATED?
We do not have a physical store. We only accept orders through our online store. All orders are handled and shipped from our suppliers abroad.

DO YOU HAVE A PHONE LINE FOR SERVICE?
Currently, our service is exclusively via email (support@sarahomebr.com). Through this means of communication, you can inform us about delivery delays, incorrect/damaged/lost products, and resolve any questions you may have about our store.

Please understand that due to the large number of emails requesting assistance, the deadline for a response to your request is 48 hours. But don't worry, our team is always available.

DO YOU REALLY DELIVER?
Due to the extended delivery time of our products (2-8 weeks), many people believe their order will never arrive. But rest assured, if your order cannot be tracked after 60 days from the shipping date, you can contact us and we will help you.

ABOUT THE PRODUCTS

DO YOUR PRODUCTS REALLY WORK?
If used correctly and for the estimated period, the product will provide the stated benefits.

REQUESTS

HOW DO I CANCEL MY ORDER?
If you wish to cancel your order, please contact us immediately (the same day). We prepare orders for prompt shipment (we're fast!). Most orders ship the day after purchase. Once our logistics team has processed and shipped your order, we will no longer be able to cancel it.
We emphasize your right to accept or decline receipt of the order, or any part of it, even after the customer has received order confirmation or payment has been authorized by credit card.
If the credit card company has already authorized the purchase and it is canceled, we will refund the amount via the original payment method.
NOTE: Orders that have been invoiced or shipped can no longer be canceled.

HOW SECURE IS IT TO PLACE AN ORDER?
When purchasing online with your credit card, all information is recorded on a secure SSL page. Your information is then encrypted and sent directly to our administrator, where the transaction is authorized and approved. Your credit card information is not stored on our servers.

PAYMENTS

WHAT ARE THE PAYMENT METHODS?
We work with several payment options: VISA/Mastercard/American Express/Diners Club International/Hipercard/Aura/Elo credit cards, VISA/Mastercard debit cards, and bank transfer.

WHERE DO I FIND MY INVOICE?
Bank receipts are sent to the email address registered at the time of purchase, so you can access it at any time. Check your SPAM box. If you haven't received an invoice, please send an email along with your full name and order number to: support@sarahomebr.com

MY INVOICE EXPIRED
Tickets in our store expire 3 days after the purchase date. This period can be increased, but not decreased. Remember that as soon as payment is confirmed, the order is ready for shipping, regardless of the expiration date on the payment receipt.

CAN I MAKE PAYMENT UPON RECEIPT?
Orders are always prepared for shipping as soon as payment is confirmed; this is our standard procedure.

SHIPPING AND DELIVERY

PREPARATION FOR SHIPPING
Please verify that the order and delivery information is correct and complete. If the information is incomplete, the order will not be processed and will be canceled.
We process orders during the week, Monday through Friday. Please understand that we do not ship on weekends. A message will be sent to the email address registered upon purchase when the tracking code is available in our inventory. Please contact us if you have not received the tracking code within 7 days of payment confirmation.
NOTE: An international transaction fee may apply when processing your order. This fee is non-refundable.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The estimated delivery time may take between 2 and 8 business weeks after the payment confirmation date.

WHERE IS MY ORDER?
You can track it using the tracking code sent to your registered email address (this will take a few days, as this code may take time to become available) through this link: https://www.17track.net/pt. Please note that it may take 3 to 10 business days for the tracking number to show its current status.